Terms & Conditions

Submitting the availability form on our website is an enquiry, not a confirmed booking. A booking is only confirmed once PinHigh Concierge has verified tee time availability and sent you personal confirmation, including full pricing and payment instructions.

Prices are per person and fully inclusive of premium clubs, private transport, tee time, golf cart or push cart, a personal host, and a welcome kit, as listed on our website. All prices include VAT.

To cancel or change a booking, contact us by phone, WhatsApp or email as early as possible using the details below.

For urgent or last-minute cancellations, WhatsApp us directly at +47 907 78 496 — this is the fastest way to reach us and confirm your cancellation in time.

PinHigh Concierge reserves the right to cancel an excursion due to golf course closure, weather conditions that make the experience unsafe or unsuitable to operate, or other operational circumstances beyond our reasonable control. In such cases, guests will receive a full refund. Refunds will be issued to the original payment method.

PinHigh Concierge is an independent, privately booked experience and is not part of your cruise line's own excursion program. Bookings made directly with PinHigh Concierge are not covered by your cruise line's cancellation or refund policies, and are instead subject to the cancellation terms set out above — including in situations where your ship is unable to call at its scheduled port.

Requests to change a confirmed booking are subject to availability and must be made at least 24 hours before the scheduled tee time. While we will do our best to accommodate changes, we cannot guarantee availability.

Guests are responsible for arriving at the agreed meeting point on time. Late arrival may result in a missed tee time. PinHigh Concierge will make reasonable efforts to accommodate late arrivals where possible, but cannot guarantee an alternative tee time. Missed tee times due to late arrival are non-refundable.

• All golf clubs, golf carts, push carts and other equipment issued to you remain the property of PinHigh Concierge or our partner golf club for the duration of your round.
• You are responsible for equipment issued to you while it is in your care.
• You are liable for the full replacement or repair cost of any equipment that is lost, stolen, or damaged while in your care, beyond normal wear from ordinary play.
• Golf is played on natural terrain and involves inherent risks, including uneven ground, moving equipment, and changing weather. Guests participate at their own risk, and PinHigh Concierge is not liable for personal injury except where caused by our negligence.

• Guests must follow all rules, dress codes, and safety instructions provided by the golf club and PinHigh Concierge.
• Guests are responsible for treating all rental equipment with reasonable care.
• Guests are expected to behave respectfully towards golf club staff, other golfers, and fellow guests.
• PinHigh Concierge reserves the right to refuse or terminate service without refund if a guest's behaviour is unsafe, abusive, excessively intoxicated, or poses a risk to others.

Approved refunds will be processed to the original payment method. Depending on your payment provider and financial institution, refunds may take several business days to appear in your account.

PinHigh Concierge shall not be liable for delays, changes, or cancellations caused by events beyond our reasonable control, including but not limited to severe weather, golf course closures, road closures, transport disruption, government restrictions, or other unforeseen circumstances. Where PinHigh Concierge cancels an excursion under these circumstances, guests will receive a full refund in accordance with our Cancellation Policy.

When you submit the availability form, we collect your name, email address, and the other details you provide (such as WhatsApp number, travel dates, and group size). We use this information only to confirm availability, arrange your booking, and communicate with you about your round.

Your information is shared only where necessary to deliver your booking — for example, with the golf club for your tee time, or with our transport provider — and is not sold or shared for marketing purposes. If you have questions about your data or would like it removed, contact us at the email below.

PinHigh Concierge
Email: hello@pinhighconcierge.com
WhatsApp: +47 907 78 496

These terms are governed by Norwegian law. This page is provided for general clarity and does not constitute legal advice.